29th November 2007

Just Imagine – The Worm Has Turned

posted in Affiliate Marketing |
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Just imagine if consumers were generally knowledgeable about paid search. Now mix this & adopt into a scenario where a consumer and had adequate case for complaints about a particular retailer or service which wasn’t being resolved to their satisfaction. That person(s) maybe had a blog and wanted to get their message out there, which would be more effective than simply commenting on a consumer review site.

Now, just imagine that consumer, knowing about paid search and having some disposable cash, bidded on that retailers brand and pointing the traffic to their own blog. Interesting maybe?

Consumers haven’t yet utilised paid search to their advantage for effective resolution.
Now, just imagine this was taken one stage further, your an affiliate with a strong belief & proof for commissions due which were incorrectly reversed etc … You tried the more diplomatic channels to no avail and the result is not to your satisfaction.

Now, just imagine as an affiliate you had the option of expensive litigation to which you may not see any return or for a fraction of what it would cost, bidded on the merchants brand name, variation & mispellings & pointed these paid search ads to your blog with your issue & personal opinions on an affiliate program. Also inviting reviews from the other affiliates & even consumers.

Well, that is an avenue we are exploring at the moment pertaining to one particular merchant, to bid on their brand name, variation & misspellings & point to an entry on this blog. It wouldn’t take rocket science to ascertain who the merchant is, but this will put a whole new perspective of achieving fair resolution & the necessary leverage which affiliates or consumers generally don’t have, where big brands think they can mistakenly dismiss affiliates or consumers.

The internet is a powerful leveler for advocating the abolition of social inequities within the industry.

Just Imagine!

Sub Note: Whether affiliates are aware of it of it or not, this has been a bad year for the industry for affiliates in particular with respect to being supressed & operational envelopes ever decreasing & the industry fragmenting. I think next year it will get worse before it gets better, with distinct camps which if you are observant enough are plain to see at this moment in time, but there will be affiliates (a new breed, not old hands) who shall be getting considerably tougher & resourceful by tackling issues on a more united & public front, where diplomacy has previously fallen on deaf ears.

Granted there have been some terrific highlights this year mainly on the social & networking calendar like a4uexpo & Affiliate Summit, for myself the trip to Las Vegas with Buyagift, Affiliate Window Vaudeville Experience & Barbados Trip with Holiday Watchdog & Affiliate Future … and of course not forgetting Affiliate Fat Camp.

There are currently 6 responses to “Just Imagine – The Worm Has Turned”

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  1. 1 On November 29th, 2007, Shane said:

    very pertinent issue to me at the moment too, so I’d say many people may be up for this kind of action if they knew how.

    I’m currently on my fourth thomsonfly letter seeking a refund for an extra legroom seat that turned out to have less legroom than a normal seat so pretty soon there may be a whole blog dedicated to thomsonfly which will be accurate and factual but I certainly don’t think they’ll like it.

    There’s already a mini industry in image management online, companies are using specialists to contact sites/reviewers to “correct” content that shows their clients in a bad light .. methinks over the years ahead that’s going to boom into a full sector in it’s own right !

    Brands can no longer afford to be cavalier in their attitude thinking individuals are small and unheard as some have a powerful voice online now and many more will follow..

    maybe time to start a blog about how to utilise PPC traffic to highlight causes and issues 😉

  2. 2 On November 29th, 2007, John C said:

    This is similar to setting up sites like iscrap.com and publishing your frustrations and hoping the site ranks.

    Brands can though, to a significant degree, protect themselves against brand bidding in adwords with trademark registration.

    Maybe the “threat” of taking such an approach is sufficient for parties involved to resolve outstanding issues?

    John C

  3. 3 On November 30th, 2007, Marvin said:

    I’m still an idiot when it comes to all this affiliate stuff. Can my fellow commentators give me any clues on the brand moose is talking about?

  4. 4 On December 2nd, 2007, Lee McCoy said:

    If you had to name a year after a film I’d call 2007 – “Shaft”. And 2008 will be called “Violent Shit” ( http://www.imdb.com/title/tt0094271/ ) if some bugger doesn’t knock some sense into some merchants / networks!

  5. 5 On December 2nd, 2007, Richard said:

    Maybe I can’t read between the lines enough, but consumers have a lot better things to do with their attention and money than to take the time to set up ad campaigns and then to pay for traffic to a blog…

    Consumers can and do take their money elsewhere – businesses burn them off at their peril.

    The same is true in the affiliate world. There are plenty of merchants to promote – move on to the next one. If they rip you off once, shame on them – if they rip you off twice, shame on you…

    If your litigation is going to be expensive then that means you’re owed a sum that can’t be dealt with as a small claim in a county court: http://www.hmcourts-service.gov.uk/HMCSCourtFinder/GetLeaflet.do?court_leaflets_id=262

    Who is it that has reversed so many commissions?

    Richard

  6. 6 On December 4th, 2007, Paul said:

    Hi Richard,

    Hence why I mentioned if they had any disposable cash to pursue further. And yes they do have “better things to do with their attention and money”. Better things than having to chase up “customer support” (with call centres sometimes in some remote land) as well better things to do than chasing a retailer or service paid with their hard earned money. The suggestion of going via paid search, as a direct action, may actually expedite their concerns to acheive resolution. We have had occasional problems before as a customer & posted on our own websites of our customer experiences & pointed them to it, guess what … it worked.

    Thank you for your link for small claims in county, though we are familiar with the process when need be, others may find it useful, so it is appreciated.

    Here is another one which people might find useful

    http://www.consumerdirect.gov.uk/

    As to which merchant, this is kept within a circle of friends & concerned parties, though perusing of the forum or this blog should give good indicators.

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